Privacy policy

Policy

Who we are

Knead Foot & Body Massage Studio has three locations in Vancouver, BC: Mount Pleasant (637 E 15th Ave), Kitsilano (2299 Burrard St), Marpole (7918 Granville St). This policy covers www.theknead.ca. For anything about your information, email hello@theknead.ca.

We follow British Columbia’s Personal Information Protection Act (PIPA).

What the site itself keeps

No accounts and no sign-in. If you open one of our studio pages, the site remembers that studio in your browser for 30 days so the Book and Call buttons point to it. It also remembers your cookie setting (saved in your browser as “knead-consent”), whether you allowed ad measurement (“knead-consent-ads”) and the page where you first saw the cookie notice (“knead-consent-seen”), so that opening another page counts as continuing to use the site, and which version of the cookie notice you have seen (“knead-consent-notice”), so we ask about ad measurement only once. On our own team’s browsers only, a marker (“ft_internal”) keeps our visits out of the figures. All of these stay in your browser and are never sent to us.

Our hosting provider, Netlify, keeps standard server logs (IP address, pages requested, time) for a short period for security, under Netlify’s privacy policy.

Cookies and analytics

We use Google Analytics to see which pages are useful, so we can improve the site. When you first open the site, a short notice at the bottom of the screen (on phones, just above the Book and Call buttons) tells you about it, and nothing is sent to Google yet. Google Analytics starts when you keep using the site: when you press "OK" or "Allow ad measurement", close the notice, tap or type on the page, scroll, or open another page. Once the notice has fully appeared and you open another page, it stops showing. You can turn it off at any time with the "Cookie settings" link in the notice and at the bottom of every page.

While it is on, Google Analytics sets cookies that count visits and record things like which pages you viewed, roughly where you are (city level), your device type and how you arrived. Google signals and ad personalisation are switched off. Advertising cookies are set only if you allow ad measurement (see "Ad measurement").

If you turn it off, Google Analytics stops on the page you are on, we delete its cookies from this browser, and nothing more is sent to Google from this site. If you turn it off before it starts, nothing is ever sent. This browser remembers your setting. If your browser blocks this site from storing anything, it can't remember it: the notice comes back on each page, and Google Analytics stays off until you press "OK" or "Allow ad measurement" or close the notice. Some browsers clear stored settings after a while; if the notice shows again, your earlier setting was cleared or we have a new question for you. If your browser sends a Global Privacy Control signal, we treat it as turning Google Analytics off unless you turn it on yourself. We do not act on the older "Do Not Track" setting.

On this site it also records which buttons you press, such as Book or Call, and which questions you open on the FAQ page. When an FAQ search finds nothing, it records only a general topic (for example “parking”) or “other”, never what you typed. Google keeps the detailed Google Analytics records for 2 months; after that only totals remain in its reports. Our Google Analytics account is linked to our Google Ads accounts, so Google Ads can count how many visits from our ads went on to a booking click. Only for visitors who allow ad measurement does Google Ads receive the full click and booking-click details; for everyone else it gets only limited or estimated counts. If you arrived from one of our ads, the ad’s click code in the link reaches Google Analytics with the page address. Google’s tag on this site is also set so that it could look for an email address, phone number, name or address you type into a form here, such as the careers form, and send it to Google in scrambled (hashed) form. Google says it does not process such details while the matching setting in our Google Analytics account is off, and that setting is off. In our own checks on November 14, 2026 nothing like this was sent, with or without ad measurement. Google handles this data under Google’s privacy policy.

Ad measurement

This is off unless you press "Allow ad measurement" in the cookie notice or turn it on in Cookie settings. Continuing to browse does not turn it on, and it needs Google Analytics on. When it is on, Google Analytics may set Google Ads cookies (their names start with "_gcl") and tell Google Ads that a visit from one of our ads led to a tap on a Book button, including the ad's click code. We never add your name, email or phone number to it. We do not allow Google to use it for ad personalisation or remarketing. You can turn it off any time in Cookie settings: we tell Google straight away, delete the Google Ads cookies this site set (names starting "_gcl"), and Google Analytics keeps running unless you turn that off too. Turning Google Analytics off also turns ad measurement off.

For what Google’s tag may pick up from forms, see “Cookies and analytics” above.

Visit counts

Separately from Google Analytics, this site counts visits itself, whatever you choose on the cookie notice. It uses no cookies, nothing is stored on your device, and there is no identifier of any kind, so a visit cannot be linked to you or to your other visits.

When a page loads, your browser tells our own website which page it was, the name of the website that sent you (not the full address), the campaign tags in the link you followed, whether you arrived from an ad (yes or no, never the ad's tracking code), and any button such as "Book" or "Call" that you press. It also counts which forms people start filling in (never what they type) and how far down a page they scroll, in two steps (half and nearly all). Our host, Netlify, receives your IP address, as it does for every website it serves, and gives us an approximate location (country, region and city; the city can be wrong, especially on mobile). Our counter never reads your IP address. Our own function reads the name your browser sends about itself only to record whether you are on a phone, tablet or computer and to leave out known bots, then drops it.

The individual page loads are deleted once they are added up: normally within a few hours, and within 24 hours at the latest while our hourly count is running (if it is ever stopped, they wait until it runs again). Hourly subtotals are kept for about 2 days to build each day's figures. After that we keep daily totals only (for example, "12 visits from Google search on Tuesday"), for up to 25 months; towns and cities, the websites that sent visitors, and missing-page addresses are only ever reported as whole-month totals, and only when there are at least 5. Knead Foot & Body Massage Studio and Frontli, our web developer, see totals only.

Booking

Appointments, payments and the credit card we keep on file for RMT bookings are handled on Fresha, our booking system, under Fresha’s privacy policy. This website does not see or store your card details.

Booking happens on Fresha, not on this site. Links to it carry a short tag saying the visit came from this website (and which part of the page you clicked). The tag contains nothing about you. Once you are on Fresha, its own privacy policy applies.

While Google Analytics is on, links to Fresha may also carry a Google Analytics code (“_gl”) so that, if Fresha’s pages report to our Google Analytics too, the visit counts as one. It is the same random code Google Analytics already uses on this site, not your name or contact details. It is not added before Google Analytics starts, and turning Google Analytics off removes it from the links on the page. If you allowed ad measurement, the code may also carry the Google Ads click reference.

Careers form

When you apply through our careers page, we receive your name, email, phone number, registration status, preferred studio, and anything optional you add (school, graduation date, message). Submissions are stored by Netlify Forms and sent to the Knead team by email. We use them only for hiring, keep them while your application is active, and delete them when you ask.

Other sites

Links to Fresha, Google Maps (directions), Instagram, TikTok and Facebook take you to those services, which have their own privacy policies.

Your rights

You can ask what information we hold about you, ask us to correct or delete it, or withdraw consent, by emailing hello@theknead.ca. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes

When this policy changes, the new version is posted here with the date it took effect.