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Before you book

Insurance, booking, hours, prices and memberships, answered.

Questions

Do you direct bill insurance?

Yes, for RMT treatments. We bill most major insurance providers directly. Bring your plan details to your appointment. See how direct billing works.

How do I book?

Each studio has its own online calendar. Choose Mount Pleasant, Kitsilano or Marpole and book directly, or call the studio.

What are your hours?

Mount Pleasant and Kitsilano are open daily 9am to 10pm. Marpole is open daily 10am to 7pm.

How do memberships work?

Three monthly memberships: Knead + Delete (a 50-minute reflexology each month) at $59.50, Press + Release (a 60-minute bodywork) at $76.50, and the Knead to Relax membership (a 25-minute reflexology and a 60-minute bodywork) at $115.

Twelve-month term, share with family, RMT treatments excluded. From January 2027, unused visits no longer roll over.

What should I wear?

Wear comfortable clothing. There are no showers, so after an oil treatment we wipe you down with hot towels.

What is your cancellation policy?

Cancel or reschedule at least 24 hours before your appointment, online on Fresha or by emailing hello@theknead.ca. Inside 24 hours, 50% of the appointment is charged. Same-day bookings carry the same 50% late-cancellation fee.

A no-show is charged the full price of the service. All studio policies.

Do I need a doctor’s referral?

No doctor’s referral is needed to book an RMT in BC. Some insurance plans ask for one before they reimburse, so check your plan first.

Do you take ICBC claims?

ICBC claims for motor-vehicle injuries are accepted and billed directly at all three studios, with no out-of-pocket payment at the time of your visit. Our therapists provide CCHPBC-standard clinical documentation that meets ICBC’s reporting requirements, and WorkSafeBC claims can be supported with the same documentation.

Are your massage therapists registered?

We offer both Registered Massage Therapy and non-RMT spa treatments. Choose a service identified as RMT if you need an RMT receipt. Insurance eligibility and direct billing depend on your plan; please check your coverage before booking.

Our RMTs are registered with the College of Complementary Health Professionals of BC (CCHPBC, formerly the College of Massage Therapists of BC).

Can I book a same-day appointment?

Often, depending on therapist availability. Check your studio’s online calendar or call; evenings and weekends are available too. Walk-ins are welcome, but call ahead or book online first to make sure a therapist is free.

What is the difference between reflexology and a foot massage?

Our reflexology comes from a Korean therapeutic tradition that few Vancouver studios offer: systematic pressure on reflex zones of the feet that correspond to the rest of the body, for whole-body recovery rather than a foot rub.

Where are your studios?

Mount Pleasant is at 637 E 15th Ave; Kitsilano is at 2299 Burrard St; Marpole is at 7918 Granville St. All three are in Vancouver.

Which studio is open latest?

Mount Pleasant and Kitsilano, open until 10pm every day.

What does a treatment cost?

Reflexology starts at $47 for 25 minutes, bodywork at $90 for 60 minutes, RMT treatment at $100 for 30 minutes and the Buccal at $140 for 45 minutes. Every price is on the menu.

What is the Buccal?

A face massage worked from inside the cheek as well as outside, performed by a Registered Massage Therapist. 45 minutes is $140 and 60 minutes is $165.

Can I share my membership?
What happens to visits I don’t use?

They roll over until the end of 2026. From January 2027, unused visits no longer roll over.

Can I cancel a membership early?

Memberships run for twelve months, then month to month. Early cancellation is $20 a month for the rest of the twelve.

Can I buy flex credits online?

Flex credits are purchased by phone: $550 of credit for $500, $800 for $700, or $1,200 for $1,000. They expire 365 days after purchase and can be used for RMT treatments. They are non-refundable.

What should I do after my treatment?

Drink water, rest and recharge. A nap is allowed.

Do you sell gift cards?

Yes. Buy one online from any studio’s booking page: Mount Pleasant, Kitsilano, Marpole.

Do you have any deals?

Standard prices shown. Eligible offers (save up to 10% at Mount Pleasant and Kitsilano, and up to 15% at Marpole, on spa treatments, not RMT) appear when you book on Fresha. Choose your studio.

How do I join a membership?

Join online on Fresha, in the studio, or by phone. Memberships can be used at all three studios. See the memberships.

Is there parking?

Street parking nearby at all three studios. Each studio page lists the closest bus stops too.

Book at your studio

  1. Mount Pleasant

    637 E 15th Ave · Daily 9am–10pm

  2. Kitsilano

    2299 Burrard St · Daily 9am–10pm

  3. Marpole

    7918 Granville St · Daily 10am–7pm

Choose your studio

Booking opens on Fresha in a new tab.

Mount Pleasant637 E 15th Ave · Daily 9am–10pm Kitsilano2299 Burrard St · Daily 9am–10pm Marpole7918 Granville St · Daily 10am–7pm
Mount Pleasant604-353-4469 Kitsilano604-388-5092 Marpole604-388-9697